Fundraising complaints handling procedure followed by UNICEF UK
The Fundraising Standards Board (FRSB) is the body for self-regulation of fundraising in the UK. The FRSB scheme is open to all fundraising organisations and members agree to adhere to the highest standards of good practice with their fundraising. UNICEF demonstrates membership of the scheme by using the scheme logo on our fundraising materials. By participating in the scheme we are both advertising our commitment to best fundraising practices and giving the public the comfort of a “safety net” provided by a robust complaints system.
UNICEF's commitment as a member of FRSB
As a member of the FRSB, UNICEF agrees to fundraise in accordance with the Institute of Fundraising Codes of Fundraising Practice and the FRSB Fundraising Promise. We are also committed to managing complaints using the procedure outlined below.
Overview of fundraising complaints handling procedure
If you wish to make a complaint about our fundraising activity or express dissatisfaction about any other aspect of our work, please contact:
Sherry Wright
Supporter Relations Manager
Email: complaints@unicef.org.uk
Tel: 0844 801 2414
UNICEF UK
UNICEF House
30a Great Sutton Street
London EC1V 0DU
Tel: 0844 801 2414
You can find out more about the Codes of Fundraising Practice by going to the Institute of Fundraising website www.institute-of-fundraising.org.uk. A copy of the Fundraising Promise is available here.
General enquiries
Please contact our Supporter Helpdesk with any general enquiries about UNICEF’s work with children:
Email: helpdesk@unicef.org.uk
Tel: 0844 801 2414
